Salesforce consulting & application development

We work on Salesforce projects and build web and mobile applications. Our experience includes e-commerce, CRM, and loyalty projects for luxury and retail brands in Europe and the Middle East.

What We Do

Multi-cloud Development

We implement and develop Commerce, Sales, Service, and Loyalty Management, and connect Salesforce to your other business systems.

Salesforce Consultancy

We review your Salesforce setup, identify issues, and help plan the next steps. For new projects, we work with your team on the technical approach.

Web & Mobile Apps

We design and build websites, e-commerce front ends, and applications for iOS and Android.

Expertise

The platforms we work with, from implementation and custom development to integrations and maintenance.

Commerce Cloud

We build and maintain B2C Commerce stores using SFRA, PWA Kit, and Storefront NEXT.

  • SFRA storefront development and customization
  • Headless builds with PWA Kit and SCAPI
  • Storefront NEXT storefronts and migrations
  • Custom cartridges and third-party integrations (payment, search, OMS)
  • SiteGenesis-to-SFRA migrations and multi-site rollouts
  • Performance audits, page speed, and SEO for high-traffic storefronts

Sales Cloud

We configure Sales Cloud around your sales process, including customer records, opportunities, automation, and reporting.

  • Sales process design, pipeline, and forecasting setup
  • Automation with Flow, Apex, and Lightning Web Components
  • Data model design, migration, and deduplication
  • Integrations with marketing, ERP, and communication tools
  • Sales reports and management dashboards

Service Cloud

We set up Service Cloud to record customer requests, route them to the right team, and track progress.

  • Case management, queues, and escalation design
  • Omni-channel routing across email, chat, and social
  • Self-service portals and knowledge bases
  • Einstein bots and agent productivity tooling
  • SLA tracking, entitlements, and service analytics

Loyalty Management

We configure points, tiers, and rewards in Salesforce and connect your loyalty program to e-commerce and customer service.

  • Program design: tiers, points, benefits, and liability modeling
  • Salesforce Loyalty Management implementation
  • Promotions, vouchers, and partner rewards
  • Integration with Commerce Cloud and Marketing Cloud journeys
  • Member activity and loyalty program reporting

Web & Mobile Applications

We build applications for our clients and develop our own web and mobile products.

  • Customer-facing web front ends and storefront UIs
  • iOS and Android applications
  • Backend services and API integrations
  • UI/UX design and prototyping

How We Work

We agree on the work and timeline together, then share progress throughout development.

  1. 01

    Discover

    We discuss what you need, review your existing systems, and agree on the scope together.

  2. 02

    Design

    Before development starts, we plan the architecture, data model, and connections between systems.

  3. 03

    Build

    We develop in small stages and review completed work with you. We check and test the code before each release.

  4. 04

    Run

    We provide maintenance and support after launch. If your team will manage the project, we prepare the technical documentation and hand it over.

The Studio

Palms is a software company based in Kuşadası, Türkiye. We work on Salesforce projects, websites, and mobile applications.

Our team has worked on e-commerce, CRM, and loyalty projects for luxury, fashion, and retail brands in Europe and the Middle East.

We are a small, experienced team and work on a limited number of projects at a time.

Based in
Kuşadası, Türkiye
Working across
Europe and the Middle East
Sectors
Luxury, fashion, retail
Model
Direct collaboration
We publish our own mobile apps and games under the palms & birds brand. palmsandbirds.com

Get in Touch

Tell us what you have in mind, whether it is a new project or help with an existing system. Email us and we will reply within two business days.

What to include

  1. 01The systems you use
  2. 02What you need help with
  3. 03Your planned timeline